FAQs

Curious about something?

Check out our most frequently asked questions below to find the answer

General

Natural & Organic Certified!

Across all our products we use and utilise active ingredients directly sourced within Natural and Organic Herbs, Flowers & Fruits.

These methods and formulas are certified according to the globally recognised international COSMOS standard by ECOCERT Greenlife.

We'll never compromise on our beliefs, ethics and mission to bring you naturally powerful skincare without compromise that nourishes & cares for you and the planet.

What is ECOCERT?

It is certification according to the international COSMOS standard.

This certifies our products as natural and organic cosmetics with at least 95% of formula consisting of plant-based ingredients of which a minimum of 10% are from organic farming.

The Ecocert standard ensures that all ingredients are from renewable resources and farmed or derived in eco-friendly processes from start to end of the products manufacture.

The ECO CERT COSMOS certification guarantees:

  • Environmentally friendly production and processing processes respecting also human health.
  • Development of the concept of naturally derived green chemicals
  • Responsible use of natural resources
  • Respect of biodiversity
  • Absence of petrochemical ingredient ( except for authorized preservatives): parabens, phenoxyethanol, perfumes and synthetic colorants
  • Absence of GMO
  • Recyclable packaging

Our Free From Guarantee!

Rest assured, every TwentyTwo product is free from; parabens, mineral oils, silicones, PEG, chemical UV filters, microplastics, synthetic fragrances, artificial colorants, and other questionable ingredients.

No cutting corners. No Nasties.

Vegan Friendly

We are passionate about the beauty of nature and the importance of sustainable choices.

That's why we provide an extensive range of vegan-friendly products, certified by ECO-CERT, to ensure they adhere to strict standards for organic and natural ingredients without any animal-derived components.

Entirely Vegan* :

Our product portfolio is entirely vegan (*with the sole exception of SPF Products, see below), aligning with ethical and environmental principles.

SPF Products: As above, the only exception to our vegan policy are our SPF products, these contain beeswax—a natural ingredient known for its protective qualities. The beeswax within our products is sustainably sourced, and our use of it is respectful to bee welfare.

Commitment to Cruelty-Free Products!

Our dedication to you goes beyond aesthetics to cover ethical standards and practices.

We proudly assure you that all our skincare items are cruelty-free, with no animal testing undertaken for any products or ingredients.

Our devotion is reinforced by ECO-CERT certifications, verifying our dedication to rigorous ethical guidelines throughout all phases of creation and manufacturing.

We are Planet Kind!

We are passionate about your skin looking incredible but also our about impact on the planet, that why;

  • 100% our packaging is fully recyclable and environment friendly.
  • We use to 100% renewable electricity to power all machines in the manufacturing process.
  • 88% recycled cardboard is used for our shipping boxes.
  • We ensure effective eco friendly packing process so that your order arrives safely and quickly and with neutral carbon footprint.
  • Finally the manufacturing process is Certified by Bureau veritas.

Learn more about Bureau Veritas

Products

Innovative and Effective Formulas?

We mixed the best of natural Baltic ingredients with the latest skincare science to create game changing formulas which harness powerful plant and berry goodness to deliver noticeable results.

Harnessing powerful plant, flower and berry extracts combined with naturally derived peptides, key natural acids to deliver effective and noticeable results that are safe, healthy & rejuvenating to skin.

We are consistently assessing and researching into over 600 ingredient to ensure that new formulas and products provide the very best from nature to deliver you nourishment, hydration, brightened skin.

What do we Mean by Clean Natural Skincare?

In the skincare and beauty sectors, terms such as natural and organic are often used loosely and without regulation - so, how are we so confident that our goods are Natural and Organic? and what does that mean?

Well we start by only using the very best ingredients which nature has to offer! But further from the Baltic region which holds host to enormous biodiversity and increased potency from the dynamic climate creating potent and powerful extracts.

We strongly believe in transparency in our practices and our products. Therefore, that's why our products are COSMOS Eco-Cert ensuring ethical and sustainable practices throughout our entire process from farming to manufacturing.

Further these Eco-Cert Certifications certify that our products are Natural and Organic ensuring a minimum of 95% of ingredients are plant-based of which at least 10% are from organic farming.

Our Manufacturer is also a certified manufacturer with the the international standard known as ISO - 22716:2007.

Twentytwo has sought out the best ingredients, suppliers and certified formulas to uphold our high values for safety, ethical business practice and to provide you with the very best naturally powerful skincare without compromising your skins health or our planets!

Where are Twentytwo's Ingredients Sourced From? 

We source ingredients from all over the world however the natural biodiverse environment of the Baltic region is our go to place to source the majority of our natural ingredients.

This region is unique as northern summers are brief, forcing plants and flowers a limited time to attract bees for pollination. Plants therefore channel their blooming energy into this short period, resulting in a harvest rich potent essential active ingredients for thriving in harsh climates.

Free From Forever!

Rest assured, every TwentyTwo product is free from; parabens, mineral oils, silicones, PEG, chemical UV filters, microplastics, synthetic fragrances, artificial colorants, and other questionable ingredients.

What Vitamin C is in the products?

Ascorbyl Palmitate is a natural and stable oil-soluble form of vitamin C, produced by blending ascorbic acid with palmitic acid.

Its inclusion in our products is for its astounding ability to keep skin healthy and antioxidant benefits.

What Essential Acids Are in the Products?

All the acids used throughout Twentytwo products are naturally derived and a key active ingredient to ensure hydration and nourishment to your skin.

Our most common naturally active acids are:

  • Hyaluronic Acid
  • Lactic Acid
  • Ferulic Acid
  • Citric Acid
  • Glucuronic Acid
  • Palmitic Acid
  • Stearic Acid

What's the Difference Between Serums and Face oils

Serums and Face oils are both valuable additions to a natural skincare routine, yet they serve distinct purposes.

Serums, with their water-based formulations crafted to deliver concentrated doses of active ingredients such as vitamins, antioxidants and hyaluronic acid, targeting specific skin concerns like fine lines, hyperpigmentation and acne.

Face oils, have a larger molecule size than serums and provide deep hydration and nourishment to the skin, fortifying its barrier and imparting essential fatty acids for overall skin health.

The incorporation of both serums and face oils into your skincare routine can provide a well-rounded approach to achieving radiant, nourished and healthy-looking skin.

Do the products contain alcohols?

Not all alcohols are created equal, – each ingredient in formulas has been carefully evaluated to ensure it is safe to use.

Please check the INCI ingredient list for each product to find out it contains alcohol and/or alcohol derivatives.
However, majority of products have some traces of alcohol since most plant extracts (except in oil products) are made using alcohol-based extraction methods.

So even though there might be no alcohol and/or alcohol derivatives listed in INCI, we can’t claim the products are actually alcohol-free.

Are any Palm Oil or Palm Oil derivatives used?

Our formulas never contain palm oil as a standalone ingredient, yet palm oil derivatives may be part of another ingredient and are found in most products (such as palmitic acid), albeit in very low amounts.​

All ingredients containing palm oil derivatives are RSPO (Roundtable on Sustainable Palm Oil) certified, indicating that plantations are sustainably cultivated.

Do product contain fragrances?

We do not use any synthetic fragrances.

All our fragrance blends are 100% vegan, meticulously chosen using natural aromatic substances, with no phthalates or other artificial preservatives used.

Do Products Contain Allergens?

The major allergens in the products are Limonene, Linalool, Citral, Citronellol, Geraniol, Eugenol. The detailed product ingredients can be found on the product page, ensure to compare with the list for potential allergens.

Are the products free from Sulfates?

The only sulfate that we allow in our products is sodium coco sulfate (SCS), which is approved by the third-party certification organisation COSMOS.

SCS does not penetrate the epidermis and is far less irritating than the often-used sodium lauryl sulfate (SLS).

Where are Twentytwo Products made?

All Twentytwo Skincare products are made and manufactured in Latvia in the EU.

Should I be using SPF?

Yes. Unless you have a sensitivity to SPF, we absolutely recommended to use and integrate SPF into your skincare routine at the beginning of your day.

Sustainability

Sustainable Manufacturing

We are committed that our products are Effective and Powerful, Certified Natural, Ethically Made & Kind to the Planet.

Things we couldn't find all together commonly across the industry. So we sought out a manufacturing process that was sustainable and had ethical thinking held at the forefront of decision making and used nature to make incredible products to provide our dream in a environmentally sustainable and socially responsible way.

Therefore, after lots of searching we selected a manufacturer that follows our beliefs;

  • Their production facility is powered by 100% green electricity
  • Has a low CO2 emission rate
  • Ensures that labour is well compensated and treated beond EU regulatory law
  • Has an equal gender pay ratio
  • Devotes part of its profits to help the community
  • Is a specialist with all natural and organic extracts to make incredible formulas

Sustainable Packaging

All products from our catalogue are filled in recyclable packaging.

88% of the total cardboard used for transportation is made of recycled materials.

Shipping & Returns

Shipping times?

Our shipping times are split between different shipping options and its end destination.

For UK customers - (Free standard shipping over £60)

  • Standard Shipping - 2 to 4 Business days - £3.99
  • Express Shipping - 1 to 3 Business days - £5.99

For European Union Customers - (Free standard shipping over £110)

  • Standard International - 3 to 11 business days - £10.99

For International (Non EU/UK) -

  • Standard International - 3 to 17 business days - £12.99

If package(s) have not reached you within the specified timeframe please contact the shipping provider. Feel free to ask any questions at Info@22skincare.com

Changed you Mind?

If you change your mind about the products, please start the return by emailing return@22skincare.com

Please Include in your email your name, invoice number, the name of product and the reason for the return.

One of our team will promptly be in touch. Once approved, your product(s) can be returned to us for a refund subject to the following conditions: 

  • Products must be unopened and unused and in the original condition 
  • Purchased within the last 14 days
  • You must have proof of purchase for the products

For more information please check out our Refund policy

Exchanges?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Feel free to email one of our team with any questions at info@22skincare.com.

Entered the Wrong Delivery Address

Please contact us at info@22skincare.com and our customer service team will be in touch shortly.

We will try our best to ensure that your product gets to you!

Order is Damaged or Broken?

We're so sorry to hear that! Please contact us at info@22skincare.com and our customer service team will be in touch shortly.

Recieved the Wrong Order?

We're so sorry to hear that! Please contact us at info@22skincare.com and our customer service team will be in touch shortly.

Still have a Question?

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